Enhancing the User Experience with Cloud UC

Contrary to popular belief, unified communications isn’t about the technology – it’s about the user experience.

Productivity-enhancing communication tools such as Presence make it easy to identify the real-time availability of colleagues. Click-to-call capabilities let workers connect with someone with just one click from a “buddy list” on the desktop or UC-enabled mobile device. Customers can more easily reach their sales rep, or the sales rep can quickly connect with tech support or engineering to get information needed to close a sale. 

This white paper explores:

  • What “Unified Communications” really means in the workplace
  • Key differences between traditional phone systems and Cloud Business Services
  • What to look for in a Unified Communications solution, such as:
    • High-availability, redundancy, multi-data center architecture for disaster recovery
    • Scalability
    • Network security
    • 24/7 customer support


A global leader in communications technology backed by 100+ years of experience and innovation. Stay connected with UNIVERGE BLUE: anywhere, anytime, any device.

UNIVERGE BLUE is a cost-effective, business-grade, cloud-based communications solution: Voice, Mobility, Messaging, Presence, Conferencing, Contact Center and more.

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About this paper's author:

Blair Pleasant is the President & Principal Analyst of COMMfusion LLC and a Co- Founder of UCStrategies.com.

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